Q: Do you give discounts on you shipping rates?
Answer? The shipping rates shown on our site is not our shipping rate, rather it is calculated by UPS. There are a couple ways online stores calculate shipping, either mark up the price and mark down the shipping or set a fair market price and leave shipping costs to the carriers.
We set a fair Market price and do not mark up shipping. Each product has a weight and dimension associated with it and that information is sent to the UPS shipping matrix when you calculate shipping.
Q. I see Free Shipping but when I go to check out you are charging me shipping.
A. We do have shipping promotions at times but the promotion will be on select items not the entire site. Select items will be marked with an asterisk in the availability area such as:
All of our products are shipped using UPS(occasional small items could be sent USPS at our discretion). Shipping prices are determined by the weight and size of the package and the destination. Most of our product is shipped in large boxes and are subject to UPS dimensional size charges.Our Shopping cart will calculate combined shipping. If you have questions about your shipping, please contact a customer service representative. Please keep in mind that we have a value priced product but shipping costs are calculated by UPS not us. If you have concerns regarding the cost of shipping items please contact your local UPS site
Shipping Methods: You Will Receive A Tracking Number Once Your Package Has Shipped
- UPS Ground
Please note that UPS does not deliver ground packages on Saturday or Sunday.
Standard Ground Shipping Map
We do not ship to Alaska, Hawaii or Puerto Rico
Our production facility is located in AZ, the above map shows how many estimated UPS shipping days to your address. Most items will ship from out facility within 2-3 days of your order
Example: Order placed on a Tuesday leaves our facility on Thursday and you live in New York, According to the UPS map, you live in the Orange section or 5 days. In this example considering that UPS ground does not deliver on weekends you should expect to receive your packages the following Thursday unless UPS has weather or other delays.
Shipping Outside Of The United States
We do not ship outside of continental united states
Additional Shipping Information
After product has shipped, all shipping company terms and conditions apply for lost or delayed packages.
Delays because of Acts of God or anything beyond our control, no refunds will be allowed because of shipping delays.
If product is damaged a photo image of the damaged product must be sent to us within 72 hours of receiving the package(s)
Lost packages will be replaced after shipping company confirms loss, this generally takes 7-10 working days after initial scheduled delivery.
Returns: We advise that any return to be insured against damages